If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. ). If you’re using a splitter, make sure that’s firmly connected, too. We would like to show you a description here but the site won’t allow us. When I've booked appointments previously, the issue has f. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. 6 You can now unplug the larger . No service fault in my area and I’m still connected only received this hub last month after previous issues with virgin connection. Hello. Suddenly this morning we have a green flashing light with no internet. Back online seemingly at random 40 minutes later. I have turned the router off and on still same issue. Hopefully that has solved the issue of. long story short, I wake up during the night and start browsing the net. This means the Hub is on, but your WiFi isn’t. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Section 3: Virgin Media Hub 5. Gaming Support. The base light keeps flashing green and no signal on the Internet light. Please try the below : • Turn the power switch off on the back of the Hub. Options. Constant red light on setup. Mumfordd04. It’s likely to be a loose connection in your home. Here is a handy guide to the light on your Hub 5. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. . Try restarting your Virgin Media box. I have logged in to the routers settings and nothing looks untoward there. Please look out for the purple envelope in the top right of the screen. For Hub 5, Hub 5X, Hub 4. Hub disconnects. Recently made decided to join Virgin and today got my Self-Install Kit, plug it in followed the manual, but when i turn it on it stays solid white, flashes white and then starts and continues flashing red. Despite service status saying there where no issues in the area, a couple of neighbours had similar issues. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. For the 2nd time in the space of a few days I've got a flashing hub. There's no official status of an orange light on the Hub 3. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. I've restarted it, called the support line. It's been about 3 hours, anything else I am. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. White power light is on and Internet lights are blue. Tried this 3 times to no avail. button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. . the hub is still flashing green lights 24 hours now. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. When he installed it he said the red light (that’s now flashing red) must be green. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. Manage Your. 168. Add the additional booster. When the device begins to pair, the system light can flash red. Then you can connect to whichever signal you want (before it would've be automatic). I try to log onto the Hub 4's web server page (via wifi, or wired connection) and it hangs after logon. Internet Light. The power light should turn solid white when it’s ready to go. We would like to show you a description here but the site won’t allow us. FTTP New User Install Experience QuickStart, set up and connections. All I get is the flashing white light. The Passphrases of the SSIDs must match. This means the Hub is on, but your WiFi isn’t. Options. 1 from a browser?. on 10-09-2022 13:10. Hi, i got self installation kit with hub 3. Hey. White power light is on and Ready light is off. These lights are: Power: This light will be solid white when the router is powered on. Looks like it may need changing. 4Ghz and 5Ghz Wireless networks. 0. If the power button is steady amber, it has a power issue, call Sky for help. I turned it on and off, reset the hub and checked the cables. From what I understand it’s trying to do a firmware update but it’s stuck in a loop. 0. If you’re using a splitter, make sure that’s firmly connected, too. Select Apply changes. The hub flashing red light. Joining in. Dave. The Passphrases of the SSIDs must match. If there are no issues it would be best to check our WIFI pod help page here. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. They change to white when the connection is. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Green power light is flashing and WiFi light is green. This could mean that you have a bad connection in your home. Phone. on 07-01-2023 14:46. To fix it, check all the connections and ensure they are properly connected. Any advice guys. on 07-05-2023 01:19. • Then use the power switch to turn the unit back on. - 5386787. I have had a new Hub 5 fitted for just 2 weeks now. If the power button is flashing white, your hub is installing a software upgrade. This means the Hub is on, but your WiFi isn’t. Since this morning I have been unable to get any device to connect to the internet - although I can see the network is available. You will see a solid white light ring if you have a Hub 4. If the internet light is off or flashing amber, run a diagnosis. Now, navigate to the Advanced Settings, then click on Wireless. Internet has been down for a day, our router is flashing yellow. New Hub5 with incorrect wifi password on set up QuickStart, set up and connections. If it’s flashing green, it’s starting up. Internet either shows Partial Serivce (US only) which I'm assuming is up stream. It has done for over a couple of hours now. Read the article. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. 1 ACCEPTED SOLUTION. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. A week later. Hub 5 blinking green base light. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. This is why I suggested the pinhole reset and checking if the hub has access to the network. Any attempt to reset or hard reset it have failed and resulted in another 30 minutes of flashing blue lights and a solid white light with no Internet. hub4 light goes from solid white to flashing white. The SSIDs must be the same and broadcast enabled. Unplugged router, etc. This means the hub has power to it, however, it isn’t getting WiFi signal. The Significance of White Light on Virgin Media Hub. If you need any further help with this, please let us. You’ll know it’s ready when the white power light at the front of the Hub is on. It normally is not a hub problem, but a VM cable/cab/network problem. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. 0. Hub 4 intermittent internet issues dropping out. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). No lights are on. TV on the go. I'm not sure what else i can do to fix this any help would be amazing. Stream from. It started with dropping completely and then a flashing red light. WPS/Virgin Media button on your Hub until the lights start blinking. Otherwise nothing has changed. It’s. Orange LED is ok. I have also fairly recently moved up to 650Mb broadband to combat these issues. 1) Access your hub on 192. but ive noticed quite often the hub will go from a solid white light to a flashing white. It acts as a sign of an entirely operational and functional state. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Hub 4 flashing red light. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. 4 – Connect the router’s power cord and turn both of them on. 2. same for disney etc. It's a shame, had same issues in almost every way except it was a Refurbished Hub 4 ( Couldn't get 5 on Gig1) that got bricked after works on the road (turned red and then stuck on white) Eventually made the white light flash but it just stayed there even after waiting a while. Ganzino. The Hub should now operate. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Section 2: Virgin Media Hub 4 Lights 2. We would like to show you a description here but the site won’t allow us. on 17-01-2023 11:31. 08-01-2023 22:03 - edited 08-01-2023 22:06. Called customer services but could not help due to they are having issues themselves and cannot check broadband issues remotely. As soon as the hub is ready, you will see the white power lamp. and tells you of more local issues down to street cab/ postcode level. 4 and 5GHz. 3. 4. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. 1 & 2 Wireless. Flashing Red – Updating firmware. More information can be found here . Ensure that your Virgin Media box is switched on. no activity at all on the LAN ports. Switch on the power button. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Any attempt to reset or hard reset it have failed and. Switch on at the mains socket. The LED lights on your TalkTalk router indicate the current status of your internet connection. the hub started flashing blue and wouldn’t stop we’ve reset. Netflix will stop with the wheel spinning. It will show what the Hub is doing. Restart the hub. If it’s flashing green, it’s starting up. Solid white: The Hub 4 is connected to the. (normally white) coaxial cable with the screw-in connector. 1 from a browser?. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Your network has been fixed. These light indicates whether the Super Hub 2 is able to make a wireless connection. Allow the update to finish, and the light should turn solid white afterwards. I even checked the cables and it all appears fine. Press and hold the WPS button on the larger WiFi Booster for Options. The Virgin connect app just says no pod detected. Hub 4 flashing white then turning red. It seems since this event, the light on the router is a solid white from the moment it powers on. Users should wait for at least 5 minutes for the boot-up process to. Didn’t work at all. If you're worried, flick back to router mode, see what colour it is when it comes back on line. This means the Hub is on, but your WiFi isn’t. Step 1. It has been flashing for days. 4Ghz. 1 from a browser?. When the power light is solid white, it indicates that the hub is on and working correctly. Reply. Possibly not activated properly call. All of a sudden my connection was lost so i check up on the box and its a white solid light. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). If the light is red, it means there is an issue with your internet connection. . If there’s a problem the lights will tell you what’s going on. just in the past hour my HUB 4 decided to develop the white light of death. The information below shows current status of this Hub 5. All connected. Hi coolmd Thanks for providing an update on this. First installation and flashing green light. Area problem yesterday but was notified issues had been resolved this morning. We live on a bungalow so all ground level pods. com If it’s red, this indicates that there’s a problem with your WiFi connection. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Super hub - Status lights and control buttons. Any attempt to reset or hard reset it have failed and. No light: WiFi is disabled. Sorry to hear about this! Just to clear things up here - the White box in - 5213380At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Wait at least 5 minutes for it to finish. Tuning in. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Just got a solid white light and nothing would change, resetting etc. . on 29-06-2023 20:28. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into. Try a 30 second pinhole reset of the hub with no ethernet connection. If the Power light is not on, your Hub is not connected to a power source and needs to be plugged in. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. If the internet light is off or flashing amber, run a diagnosis. Solid White: All good! Flashing Green: Starting up. Hey Riaak, thank you for reaching out and a warm welcome to Virgin Media and the community I am sorry you are having some connection issues. on 30-09-2020 17:56. Checking the Indicator Lights. Hiding your Hub in a TV cabinet or closed shelving can block your wireless signal. Same issue as. Posted by 5 minutes ago. Netflix will stop with the wheel spinning. Changed the router, everything was fine. Thisnis the 2nd issue I've had and nits not even a full 12 mo the yet. Have an orange light showing on hub box and intermittent Internet access. When first powered on, you’ll see the light blink orange or amber as the router starts up. 0 & WiFi have worked fine since the initial set up 3 months ago. Red: Red lights mean there’s a snag with your connection. 1 via ethernet cable and look at the power levels and log. If the power button is steady amber, it has a power issue, call Sky for help. White light on. Call the equipment activation number they may be able to help. The more speed your Hub gets, the more your WiFi can do. 1 – Between the modem and the router, disconnect the Ethernet connection. It’s our new-and-improved two-step speed test powered by SamKnows. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow. on 01-04-2023 20:55. g better router features, better WiFi etc (although you could just use your own access points for WiFi alone). Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. It might flash or change colour when you first turn the Hub on or after a restart. Hi, My internet was fine all morning but for the last few hours internets gone down and the super hub 4 has just been flashing green for hours. Please give me some advice to solve the issue. Try. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. All my cables are. I have had a new Hub 5 fitted for just 2 weeks now. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). You will see a solid white light ring if you have a Hub 4. on 05-09-2022 19:01. Are you in Router Mode or Modem Mode ? In Modem Mode the power light should be magenta. hub 5 flashing blue light. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. . WiFi pod not working after broadband upgrade. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. Internet has been down for a day, our router is flashing yellow. Make sure that the cable is well connected to the splitter. this is normal. Hi All, I have a Hub 3. 0. It is booting up and should be ready in 5 minutes. My internet connection went off last night. Red light – Issues with the cable connections. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. I have tried ringing the 'helpful' faults line, who proceed to walk me through the same 'fixes' every single time, all without any success. No issues in area currently. Hi There, My Hub 3 has a White/yellow stable light (not flashing). HUB 5 Flashing Blue Light. Then relocate it to halfway between the hub and the blackspot. 6. Solid red: There’s an issue with the Hub 4. 168. Press and hold the WPS button on the larger WiFi Booster for1. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. Logging into the advanced settings (IP address in browser) says internet has registration failure. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). Now when I got home today I was met with no internet and a Red - 5239893. A Virgin Media hub’s white light has a special meaning. Unfortunately the WiFi pod has stopped working. 1 Kudo ReplyVirgin emailed me about their great new Hub 5 and if I wanted it. Nothing seems to help. Red flashing LED means the hub has lost connection with the VM network. but no change. on 01-05-2022 10:26. . 1 Power Light. This means the Hub is on, but your WiFi isn’t. If the power button is flashing white, your hub is installing a software upgrade. It will then start flashing orange and white as it tries to connect to the TalkTalk network. Solid Red – Internet connectivity issue. This has gone too. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. 168. Hi . The power light should switch on and start flashing; Next, hold the WPS button on the booster and hold for 10 seconds, then release; The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the boosterFlashing red and blue: The router is connecting to a device via WPS. Hub 4 intermittent internet issues dropping out. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. First instance, outage in the area, took a good 16 hours to fix. Just got a solid white light and nothing would change, resetting etc. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. A flashing red power light signals that there’s an issue that needs addressing. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Flashing White. In order to have this rectified, we'd need to. It may also flash green when the Hub is performing a software update. Click on connect on the one that is your virgin media hub 5 own. If you’ve got a permanent red power light. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. Tudor. Not responding anymore. Browse to 192. on 09-12-2022 14:59. I'm currently on 1Gig contract with virgin. Reboot the broadband Hub. on 18-02-2023 11:16. Keep it on. If the power button is flashing amber your hub is in recovery mode. Alternatives to Super Hub 4 routers. No ongoing issues upon checking in mobile app and website. No broadband, no phone. The white power light will come on and the arrows will be flashing amber or red. 0. Hub 4 Red Light. We would like to show you a description here but the site won’t allow us. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. In Modem Mode the power light should be magenta. We would like to show you a description here but the site won’t allow us. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. 0 Kudos Reply. On our wavelength. I called the VM helpline and I got an engineer appointment for 4th of September. Channel Optimisation must be left on. All in one super nifty tool. It normally is white, but if there is an issue it will change to red. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. Please try the following exactly as typed. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. White light on - Page 2 - Virgin Media Community - 5030957. Options. The Wi-Fi signal was still appearing without any problems, so I turned the modem/router off and on again to reset it. They ran some tests and said we had connectivity - 5444401. For a brief period, press. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Not applicable. Networking and WiFi. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I have checked the service status in my area and it says no issues. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Options. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Blue flashing light happens during the provisioning stage on a reboot.